Ayoub Oulahiane

As an IT support engineer, I possess a strong technical background and a passion for problem-solving. I adept at identifying and resolving complex hardware and software issues, and have a proven track record of delivering high-quality support to end-users. My strong communication skills enables me to provide clear and effective guidance to users of all technical levels. In addition to my technical abilities, I am also a dedicated team player, able to collaborate effectively with colleagues across different departments. I thrive in a fast-paced and dynamic environment, and are committed to staying up-to-date with the latest industry trends and technologies.

What I Do

IT Support

Providing technical support and assistance to users within an organization. This includes troubleshooting and resolving hardware and software issues, configuring and maintaining systems, and ensuring the security and integrity of data. Also providing training and guidance to end-users, and may collaborate with other IT teams to implement solutions that improve the performance and reliability of IT systems.

System Engineering

Designing, implementing, and maintaining complex computer systems and networks. Work on the back-end of IT systems, ensuring that they are running smoothly and efficiently. This can include tasks such as installing and configuring hardware and software, monitoring system performance, troubleshooting issues, and implementing security measures to protect against cyber threats.

Cloud Support

Providing technical support and assistance to users of cloud computing services. This includes troubleshooting issues related to cloud infrastructure and services, ensuring the security and compliance of cloud environments, and providing guidance on best practices for cloud usage.


9 Years of Experience


Jul 2018
ROC van Amsterdam

MBO ICT (Information Communication Technology) Administrator - Level 4


Jan 2017
ROC van Amsterdam

MBO ICT (Information Communication Technology) Controller - Level 3


Oct 2014
ROC van Amsterdam

MBO ICT (Information Communication Technology) Employee - Level 2



June 2023 - Present
The Carlyle Group / AlpInvest Partners

Senior IT Support Engineer

Technical and End-User Support (80% of time):
• Troubleshooting, updating and closure of tickets that are escalated to the team.
• Testing, review and deployment of desktop security patches, virus definitions, and other security related
• Diagnose hardware, software, and operator problems and take appropriate remedial actions and document
installation and configuration procedures.
• Record equipment upgrades and swap-outs to ensure the accuracy of the company’s computer equipment
• Conduct task automations/scripting and support using power shell environment.
• Administering Exchange online and other SaaS product offerings.
• Recommend necessary hardware and software solutions in response to business requirements and within
budgetary contractions.
• Provide Meeting and Conference room assistance and setup.
• Transitioning new systems or upgrades to the production environment.
• Develop and document best practices, processes, and procedures related to all aspects of desktop
environment, software distribution, and desktop management.
• Document installation and configuration procedures for supported systems and applications.
• Test and distribute new or upgraded applications and operating systems.
• Configure and test workstations, laptops, and any necessary peripherals
Compliance and Audit (10% of time):
• Ensure IT Operations complies with all the IT defined policies and procedures.
• Follow company policies and procedures for SLA’s.
• Act as an owner and raise any procedural concerns that may violate compliance and security policy.
Hardware & Software Asset Management (10% of time):
• Ensure all systems are managed and tracked in the asset management system.
• Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the
production environment.
• Help develop and drive team process to ensure we are meeting proper hardware lifecycle management.

June 2022 - June 2023

IT Support Engineer

• Implementing SmartLockr's SaaS solution in customer's infrastructures
• Installed and configured new software applications, resulting in increased productivity and user satisfaction
• Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
• Created Zendesk Help Centre from scratch
• Creating and managing Azure (blob) storage account/containers
• Deploying CI/CD Pipeline for Python libaries
• Managing Azure IAM
• Managing Exchange environment
• Managing Software (O365)
• Managing Azure Enterprise applications
• Creating PowerShell scripts for automation
• Managing Hardware inventory

March 2019 - June 2022
Login VSI

IT Support Engineer

• Implementing Login VSI's SaaS solution in customer VDI's
• Documentation management
• Training customers
• Hardware inventory management
• Managing Azure AD
• Managing Intune
• Managing Software (O365)
• Identity and Access management
• Developed a system backup and recovery solution that reduced the time to recover from a system failure from X days to X hours
• Troubleshoot hardware and software issues reported by users, resulting in a X% decrease in call-backs for repeat incidents
• Applied software patches and updates that improved system stability and security

January 2018 - March 2019

IT Support Engineer

• Picking up all incoming problems and solving them
• Hardware management (register, install, configure and deploy PC, laptop, tablet, phone).
• Software management (update software, license check, re-installation, support).
• User management (arranging employment and termination of employment).
• Network management (switches, routers, cabling, WiFi).
• Document management (Agreements and manuals). Backup (change tapes, monitor backup process. Providing employees with short training courses.
• Support ICT Manager in projects.
• Supervise ICT interns.
• Purchase hardware/software

January 2015 - December 2017

IT Support Engineer

• Picking up all incoming problems and solving them
• Hardware management (register, install, configure and deploy PC's, laptop, tablet, phone)



Microsoft Azure


Microsoft Intune


Microsoft O365


Microsoft Exchange


Azure Active Directory


Identity and Access management








Documentation writing








Get in Touch

+31 6 24496646



Freelance Available

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