Ayoub Oulahiane

Graduated

Graduated

Graduated

Technical and End-User Support (80% of time):
• Troubleshooting, updating and closure of tickets that are escalated to the team.
• Testing, review and deployment of desktop security patches, virus definitions, and other security related
updates
• Diagnose hardware, software, and operator problems and take appropriate remedial actions and document
installation and configuration procedures.
• Record equipment upgrades and swap-outs to ensure the accuracy of the company’s computer equipment
inventory.
• Conduct task automations/scripting and support using power shell environment.
• Administering Exchange online and other SaaS product offerings.
• Recommend necessary hardware and software solutions in response to business requirements and within
budgetary contractions.
• Provide Meeting and Conference room assistance and setup.
• Transitioning new systems or upgrades to the production environment.
• Develop and document best practices, processes, and procedures related to all aspects of desktop
environment, software distribution, and desktop management.
• Document installation and configuration procedures for supported systems and applications.
• Test and distribute new or upgraded applications and operating systems.
• Configure and test workstations, laptops, and any necessary peripherals
Compliance and Audit (10% of time):
• Ensure IT Operations complies with all the IT defined policies and procedures.
• Follow company policies and procedures for SLA’s.
• Act as an owner and raise any procedural concerns that may violate compliance and security policy.
Hardware & Software Asset Management (10% of time):
• Ensure all systems are managed and tracked in the asset management system.
• Assist in testing and evaluating new hardware or software applications as upgrades or enhancements to the
production environment.
• Help develop and drive team process to ensure we are meeting proper hardware lifecycle management.

• Implementing SmartLockr's SaaS solution in customer's infrastructures
• Installed and configured new software applications, resulting in increased productivity and user satisfaction
• Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
• Created Zendesk Help Centre from scratch
• Creating and managing Azure (blob) storage account/containers
• Deploying CI/CD Pipeline for Python libaries
• Managing Azure IAM
• Managing Exchange environment
• Managing Software (O365)
• Managing Azure Enterprise applications
• Creating PowerShell scripts for automation
• Managing Hardware inventory

• Implementing Login VSI's SaaS solution in customer VDI's
• Documentation management
• Training customers
• Hardware inventory management
• Managing Azure AD
• Managing Intune
• Managing Software (O365)
• Identity and Access management
• Developed a system backup and recovery solution that reduced the time to recover from a system failure from X days to X hours
• Troubleshoot hardware and software issues reported by users, resulting in a X% decrease in call-backs for repeat incidents
• Applied software patches and updates that improved system stability and security

• Picking up all incoming problems and solving them
• Hardware management (register, install, configure and deploy PC, laptop, tablet, phone).
• Software management (update software, license check, re-installation, support).
• User management (arranging employment and termination of employment).
• Network management (switches, routers, cabling, WiFi).
• Document management (Agreements and manuals). Backup (change tapes, monitor backup process. Providing employees with short training courses.
• Support ICT Manager in projects.
• Supervise ICT interns.
• Purchase hardware/software

• Picking up all incoming problems and solving them
• Hardware management (register, install, configure and deploy PC's, laptop, tablet, phone)